Support
Need help now? Email support@outermap.com and our team will get back to you. Include your organisation name and a short description of what you're trying to do, and a screenshot if it helps, so we can resolve it faster.
Contact our team
The fastest way to reach us is by email, there's no phone queue to wait in. Write to support@outermap.com, or use the contact form on the homepage for sales and demo enquiries. To help us help you, please include:
- Your organisation and, if relevant, the map or app you're working on;
- What you expected to happen and what actually happened;
- A screenshot or screen recording where it's useful; and
- The device and browser you're using (for app or dashboard issues).
We aim to respond to every request as quickly as we can during business hours. Enterprise customers receive priority response times, as set out in their agreement.
Help yourself, right now
Many answers are already a click away:
- Frequently asked questions, quick answers about how OuterMap works, plans and capabilities.
- How it works, the upload → AI extract → review → publish workflow.
- The OuterMap Journal, guides and how-tos on mapping, wayfinding and visitor experience.
- Book a demo, see OuterMap applied to your venue with our team.
What we can help with
- Getting started, uploading and aligning your map image, AI extraction of paths and points of interest, and reviewing the editable draft before you publish.
- Building your app, managing points of interest and content, branding, and publishing your iOS, Android and web wayfinding apps.
- Using the mobile app, phone/OTP sign-in, exploring and navigating maps, recording trail activity, offline maps, QR scanning, and managing location and notification permissions.
- Accounts & access, user roles and, on the Enterprise plan, single sign-on (SAML/OIDC) and the public API.
- Plans & billing, questions about the free Launch plan or your Enterprise agreement and order form.
Support by plan
- Launch (free): email support on a best-effort basis, plus the self-serve resources above.
- Enterprise: priority support with response targets, onboarding assistance, and help with SSO, the public API and multi-site setups, as described in your agreement.
Report a security issue
If you believe you've found a security vulnerability, please email support@outermap.com with the details and steps to reproduce. Please give us a reasonable opportunity to investigate and fix the issue before any public disclosure. We appreciate responsible reports and will keep you updated.
Privacy & data requests
To access, correct, export or delete your personal information, or to ask a privacy question, email support@outermap.com. Mobile-app users can also delete their account directly from the app's Settings → Delete Account, and clear on-device data from Settings → Clear Cache / Clear Data. See our Privacy Policy for details on your rights and how we handle your information.
Stay in touch
For product updates and tips, read the Journal or follow OuterMap on your preferred channel via the links in the footer. For anything else, support@outermap.com always reaches us.